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Focussed on fulfilment
Our pricing policy and commercial approach is entrepreneurial rather than pedantic.
0333 240 0811
Clientbase Fulfilment, the 'one stop solution'
Clientbase provides a specialist 'one-stop solution' for all your multi-channel home shopping fulfilment needs.

Our home shopping fulfilment services include contact centre and warehouse provision, together with an integrated software solution for e-Commerce, cataloguers, off-the-page and direct response TV companies covering both business to business and business to consumer
Financial stability
built on long term partnerships


Our highly experienced management team have spent many years working in the specialist niche industry of home shopping fulfilment. Our financial stability is built on long term partnerships with a varied collection of home shopping clients from around the UK. Europe and further afield.

Clientbase offers clients the option of either using the 'Elucid' Best of Breed integrated Home Shopping system or alternatively adopting a client's own in-house system.
Clientbase Warehouse Services
Account Management role & responsibilities
The role of our Account Managers is to lead, develop, educate and inspire all team members working on each of their accounts.

 

They practice this by leading from the front line and ensuring that our core competencies are put into place. These include;

  • Leadership
  • Team working
  • Communication
  • Being client and customer focused
  • Being results driven.

     

    Their key responsibilities include;

  • To communicate effectively with all key personnel to ensure all client activities are co-ordinated in advance, suitably resourced, effectively managed and tracked.
  • Identify and implement procedural improvements where appropriate.
  • To be fully accountable for escalated customer service issues, and ensure successful resolution, through liaison with the Call Centre and client.
  • To manage client expectations of capabilities, including actual and potential service achievement.
  • To build and manage the client relationships and to identify and pursue new growth opportunities with the client.
  • To monitor and report operational and client-specific performance metrics, including support to your Director in the preparation and delivery of client business reviews.
  • To develop new client campaigns and document procedures to ensure successful implementation and delivery.
  • In association with the Call Centre Management team, provide client-specific briefings in advance of new campaigns, and identify and address on-going training requirements relative to their account(s).
  • In association with the Call Centre Manager, assist in the day-to-day management of the call centre staff under your care.