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Founded in 1999
Privately owned and managed by directors with over 40 years of experience working together.
0333 240 0811
Clientbase Fulfilment, the friendly faces of fulfilment
People are at the heart of our business and we are truly blessed with a great team. We operate a committed 'inclusive policy' style of management. This ethos of sharing our successes and challenges is the only way we know how to operate. Our staff turnover is exceptionally low and the quality of our personnel is excellent.
David Fanous
David Fanous
Founding and Managing Director
David was a founding director of Clientbase and has been actively involved in guiding the business since 1999. He is passionate about delivering fabulous service and enjoys the day to day interaction with colleagues and clients.


In his spare time he enjoys tennis, five a side football and playing classical guitar.

Rob Smeddle
Rob Smeddle
Founding, Sales & Marketing Director
Rob is passionate about delivering exemplary third party fulfilment services having been a hands-on Director of three successful Fulfilment Houses over the past 30 years.

Rob was a founding investor in Clientbase and an active Director since 2006. Every client has unique needs: Our skill is to craft flexible and practical solutions in partnership with our clients. The Holy Grail is to deliver an exceptional shopping experience for the end-consumer at a commercially realistic cost.

Debs Davies
Debs Davies
Personnel Manager
Debs has been with Clientbase since it was formed, and has developed a broad knowledge of all aspects of the business. Debs works closely with the Divisional Heads to manage all our staffing needs. Debs was brought up in Zimbabwe, and worked for the Financial Times in London before moving to Devon.

She is passionate about Rugby and Strictly Come Dancing.

Angus Dick
Angus Dick
Founder, Financial Director
Angus leads the Finance and Personnel teams. A chartered accountant and former partner with an international firm of accountants, he enjoys the varied challenges of a fast moving entrepreneurial business.


When not at work he is always happy with the family's spaniel.


Pete Whyard
Pete Whyard
Head of Operations
With over 25 years working in the e-commerce and home shopping industry, Pete has a wealth of experience in this sector. Pete looks after the Systems and IT teams, project manages all new clients, and constantly reviews all business processes.

Pete is a passionate cyclist as well as a keen cook and avid cineaste.

Nicki Neil
Nicki Neil
Contact Centre Manager
Nicki has worked at Clientbase for 18 years and started as a call agent. She maintains the highest standards in our Contact Centre, ensuring all our clients' requirements are met efficiently and effectively.

Nicki enjoys the challenge of juggling a demanding role with family life, but her dog "Fudge" is always her priority!



Colleen Harrison
Colleen Harrison
Information Systems Manager
Colleen is our Information Systems Manager and has worked with the company since the ark was built. Working closely with all departments she ensures that the systems and processes run smoothly.

Having lived in Devon all her life Colleen loves the outdoors and can normally be found walking on the moors or the coastal path.

Mark Streatfield
Mark Streatfield
Production Manager
Mark manages the warehouse teams to ensure that clients’ stock is accurately received, stored and managed. He is responsible for ensuring that orders are packed and despatched with the care and attention our clients demand. Returned orders also form a significant part of the Mark’s responsibilities.
He runs a continuous improvement process to meet the ever increasing expectations within the fulfilment industry.

Paul Green
Paul Green
Information Technology Manager
Paul is our IT Manager and is responsible for the Clientbase IT & Systems infrastructure. Paul joined us on a work placement scheme during the 2003 and, after completing his honours degree, came back to us in 2005.

Paul has a keen interest in virtualisation, networking and storage technologies; his in-depth knowledge of which helps to keep Clientbase ahead of the curve.


Karl Peacock
Karl Peacock
Account Manager
Karl, a keen surfer and fitness-fan, has been with Clientbase for over seven years, working as a Call Agent and then a Customer Services Coordinator before moving into Account Management.

Karl works closely with each of his Clients, building great rapport with them and ensuring Clientbase is always fulfilling their ever-changing needs to the best of its ability.


Scott MacArthur
Scott MacArthur
Account Manager
With an inquisitive mind both inside and outside of the office, Scott is continuously searching for ways to help develop the business of our clients. His amiable and professional outlook allows him to build strong bonds with clients and colleagues alike.
Scott enjoys the challenge of working in this ever changing industry but he likes to travel even more.
Garry Taylor
Garry Taylor
Account Manager
Garry works with our clients to promote growth, problem solve and proactively improve the overall customer experience. Most importantly he enjoys maintaining a fun working relationship with his clients and other team members.
Garry has worked for Clientbase for ten years, is also a retained fire fighter and in his spare time enjoys heading to the beach to surf!