Warehouse
Services including pick and pack and dispatch
Clientbase presently operates from three warehouses:
Hamilton House Unit 8
23k sq. ft. Under the same roof as our Contact Centre and Management Suite. Specialises in handling multiple SKU catalogues. Narrow-aisle racked for pick-face with bulk above and mezzanines.
Carriage House, Newton Abbot
33k square foot of fully racked warehouse near the centre of Newton Abbot, close to the railway station and major road links.
Our Warehouse Team
The Warehouse Team is made up of cheerful, capable individuals who have primary client responsibility and are able to flex their work practices to help manage peaks of activity where and when required. Many are cross trained across our range of clients and have the use of modern mechanical handling equipment. Our staff retention is excellent with a core of long-standing colleagues
Warehouse Procedures
The Clientbase warehouses are configured to provide flexible, accurate and efficient service-delivery for our Home Shopping clients. The warehouse configuration is adapted to each client’s specific requirements which may include:
- Pick-face with goods-received going straight to pick-face
- Pick-face replenished from bulk storage within the existing warehouse
- Pick-face replenished from bulk delivered from a feeder/satellite warehouse
- Pick-from-pallet with all stock held in bulk
- Bulk storage management
Every client has their own designated warehouse area with picking and bulk locations. Procedures are controlled through the Warehouse Management System which is fully integrated within our Home Shopping software.
For our catalogue clients, the picking software can be set to attain the optimum number of orders per picking-trolley, which usually varies between 4 and 10 orders per batch. This then sets the correct pick-beat routes to maximise efficiency. Orders are scanned at the packing station at the point of dispatch.
Our warehouse colleagues stamp their identity on every pick sheet and every packing slip in order to ensure accountability.
Our systems interface with a broad selection of Home Delivery carriers including Parcelforce, Royal Mail, HDNL and DHL. Many clients take advantage of the Clientbase consolidated carrier rates.
Clientbase will advise on the most suitable and cost effective packaging which can be obtained at preferential rates.